SoftBums accepts all returns purchased from www.SoftBums.com and that have been unused and unwashed within a period of 180 days (6 months) from date of purchase. Only items purchased directly from SoftBums will be accepted for return, and only when accompanied by an original receipt. Refund will be in the amount of original purchase minus shipping and a 10% restocking fee. Refunds do not include promotions, coupons or other discounts used for purchase; refunds will equal the amount actually paid, minus the 10% restocking fee. Shipping of returned items to SoftBums is solely the responsibility of the customer and will not be reimbursed. Items that have been washed or used will not be accepted for return.
If your diapers are no longer covered under warranty or used, they can no longer be returned to SoftBums. However, SoftBums diapers have a great resale value and there are many people looking for good used diapers. You can try reselling them on Craigslist or other online forums such as our own Facebook page.